Loqma Pro Financial Policy
Last Updated: August 17, 2025
1. Subscription Fees and Charges
1.1. Subscription and Service Fees
Users must pay subscription fees (monthly, quarterly, or annually) to use the Loqma Pro platform for restaurant sales and operations management.
Additional services (like customization or advanced features) may carry extra charges specified in advance.
1.2. Payment Methods
Payments are processed via secure payment gateways using debit or credit cards.
Loqma Pro reserves the right to reject incomplete or suspicious transactions.
1.3. Payment Timing
Subscription fees are automatically charged at the start of each billing cycle.
In case of failed payment, service access will be suspended until payment is completed.
1.4. Taxes and Additional Charges
All fees are exclusive of VAT or payment gateway fees. Taxes will be added per applicable local laws.
2. User Responsibilities
- Provide accurate and valid payment details.
- Bear any additional fees from banks or payment providers.
- Update payment information promptly to avoid service interruption.
3. Cancellation and Refunds
3.1. Refund Period
The User may, within 15 days from the date of delivery/initial activation of the subscription and upon presenting proof of purchase and absent any misuse, request either: (a) a pro-rata refund for the unprovided or affected period, (b) replacement of the good, or (c) proper re-performance of the service. This right applies on the condition that the Platform is first afforded a reasonable period, commensurate with the nature of the service, to remedy the defect or service shortcoming or to demonstrate conformity with the offer. If proper remedy is not achieved or conformity is not demonstrated within that period, the User’s right to the refund or the aforementioned alternatives shall apply.
3.2. Subscription Cancellation
The subscription may be cancelled at any time via account settings.
- Monthly: If cancelled without defect within the Refund Period, the unused portion of the current term will be refunded. After the Refund Period lapses, no refund is due for the ongoing term, and the service remains available until the end of the paid period.
- Quarterly/Annual: If cancelled without defect within the Refund Period, the prepaid unused portion will be refunded. After the Refund Period lapses, no refund is due for the ongoing term, and the service remains available until the end of the paid period.
3.3. Cancellation by the Platform
The subscription may be cancelled in case of breach of terms. The user will receive a pro-rata refund for the unused period where the cause is not attributable to misuse or willful harm. If cancellation is due to operational/technical reasons attributable to the Platform, the user will receive a pro-rata refund for the unused period or the service will be duly restored.
3.4. Free and Trial Plans
The Platform offers free and limited trial plans to enable evaluation before purchasing, without financial obligations. This does not affect the user’s rights to repair/replacement/refund during the Refund Period for paid plans.
3.5. Ancillary Paid Services (Brief)
- Categories:
- Independent services billed and consumed independently (e.g., translation, photography, menu/brand design): their deliverables remain usable even after subscription cancellation. Refunds apply to unperformed or defective portions; completed deliverables as agreed are not subject to refund.
- Services directly tied to the subscription (e.g., setup, configuration, account-linked training): governed by the subscription terms; defects are rectified, and if rectification is not feasible, a pro-rata refund for the unenjoyed part or re-performance applies.
- If the user withdraws before performance, a refund applies subject to deduction of evidenced actual costs within legal limits.
4. Special Cases and Procedure
4.1. Incorrect Charges
Any excess or erroneous charge will be corrected and refunded within 10 business days from receipt and verification of the request.
4.2. Service Outage
If the service is unavailable for more than 48 consecutive hours due to a Platform-related fault, the user may request rectification within a reasonable time or a partial refund proportional to the outage duration. For annual subscriptions, the proportional amount for the affected period will be refunded.
4.3. Disputes and Contact Channel
Disputes are handled in accordance with applicable laws and, where needed, in coordination with the payment gateway, subject to supporting documentation. Refund requests shall be submitted via the Platform’s official WhatsApp number, including the invoice number and a description of the issue. An initial response will be provided within two business days, and approved refunds will be processed within 10 business days after verification.
5. Refund Request Procedure
- Email: [finance@loqmapro.com]
- Include: transaction ID, payment date, problem description.
Processing Time: 10 business days after the refund request is approved.
6. Policy Changes
Loqma Pro may update this policy at any time.
Users will be notified at least 30 days prior to changes taking effect.
